Frequently Asked Questions

We have already been asked many questions. We have listed these with the answers. See below if your question is listed.

Product inquiries

What is CBD?

CBD is short for cannabidiol, the scientific name for a substance found in the cannabis plant. CBD is a fatty substance that does not dissolve easily in water but does dissolve well in fat. CBD is a phyto-cannabinoid: a substance that is specific to cannabis. Phyto-cannabinoids are formed in the leaves and mainly in the flowers of the cannabis plant. Here are the trichomes (microscopic hairs): resin glands that produce cannabinoids.

What can CBD do for me?

CBD has a strong beneficial effect that can have a positive effect on humans and animals in many complaints.

The most common positive effects are: pain relief, relaxation in body and mind, mental peace and relaxation, improved focus and concentration. In addition, many more examples can be cited where humans and animals benefit from the use of CBD.

There are continuous developments going on because a huge amount of scientific research is being done worldwide that looks at the effect and positive properties of CBD. Every week, multiple articles are posted on our knowledge base based on scientific research! The relevant studies are also mentioned in our articles so that you can read them with one click of the mouse. Are there any further questions, tips or do you want to share user experiences. Please contact us by email or chat on social media channels.


How do I place an order?

Place the product of your choice in the shopping cart by clicking on the “ADD TO CART” button. Then click on “VIEW SHOPPING CART” in the orange bar that appears or on the top right of the shopping cart icon. Enter your details, go through the steps and make the payment. After payment the order is final.

How do I know that my order has been confirmed?

Immediately after making the payment, you will receive an order confirmation from us at the e-mail address you entered.

Which payment methods do you use?

– iDeal: Secure payment via internet banking with the bank of your choice
– Apple Pay: Pay securely with your iPad or iPhone
– Credit card: Pay securely with your Visa, MasterCard or American Express card
– PayPal: Safe payment with your Paypal account
– BanContact: Secure payment via internet banking with the Belgian bank of your choice
– SEPA Transfer: Transfer the amount safely from your own account


For questions about Hempcare products, send an email to or fill in the contact form. Hempcare customer service can also be reached via this number: +31 (0) 88 6060 720

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